Information Technology Services
IT Support Services
Whether you’re preparing to arrive or have questions about how to utilize our robust IT services, the following list of resources will support your work at the U.S. Air Force Academy.
For immediate IT support, current faculty members with an established Office 365 account should submit a ticket, while new faculty members should email 10cs.cfp@us.af.mil.
Account and Identity
All faculty and staff are assigned a digital ID that provides access to email accounts, networks and intranets.
Email and Collaboration
Once faculty and staff have established an EDU account, we offer two email application options that support a variety of collaborative tools.
Network Access
Connect to the networks at the Academy and remotely to take advantage of all the resources available.
Classroom Technology
We offer an array of audiovisual resources to support classroom instruction.
Frequently Asked Questions
From accessing email to connecting to the VPN, we’ve compiled a list of the most frequently asked questions.
Dean of Faculty Technology Staff
Jenny Lines
Ms. Letizia Norwood
Ms. Norwood is an accomplished technology and education leader. With a career focused on advancing innovation, digital transformation, and academic technology, she bridges the gap between emerging technologies and educational excellence. In her leadership role, she oversees technology initiatives that support faculty, enhance learning environments, and strengthen the Academy’s mission of developing future Air Force and Space Force leaders.
Throughout her career, Letizia has been dedicated to leveraging technology to improve organizational performance, foster collaboration, and drive strategic outcomes. Her expertise spans technology management, academic support systems, digital modernization, and stakeholder engagement. Known for her forward-thinking approach and commitment to service, she helps shape technology strategies that empower educators, students, and mission partners while preparing the next generation of leaders for success in an increasingly technology-driven world.
Phone: (719) 333-2103
Email Ms. Letizia Norwood
Mr. Janusz Masztalerz
Mr. Masztalerz serves as the Chief of Audiovisual Services for the Dean of the Faculty. He schedules and maintains our 5 large lecture halls and maintains AV and IT management for over 300 other classrooms, lectinars, and conference rooms. He is also the hardware go-to for our 21 Echo 360 lecture capture suites. Mr. Masztalerz graduated from Fryderyk Chopin Academy of Music in Warsaw, receiving his M.A. degree in Sound Engineering and Music Technology. For over 24 years, Mr. Masztalerz served as a Sound Engineer and Multimedia Technician in The United States Air Force Academy Band. His military career included deployments in support of Operation Iraqi Freedom, Operation Enduring Freedom, as U.S. Troops stationed in Europe.
Phone: (719) 333-4755
Email Mr. Janusz Masztalerz
Mr. Kevin Watson
Mr. Kevin Watson serves as an Audiovisual Aids Technician, scheduling and maintaining lecture halls as well as providing A/V support to classrooms. In addition to his primary duties, Mr. Watson is also DFT’s GPC Holder, rendering supply, equipment, and services purchase request support to several departments within the Dean of Faculty and other Mission Elements.
Phone: (719) 333-3225
Email Mr. Kevin Watson