Bio
Dr. Claudia J. Ferrante is a Professor of Management and the Director of Academics in the Department of Management at the U.S. Air Force Academy. Dr. Ferrante graduated from Bucknell University in 1988 with a B.S. in Biology. She earned her MBA and Master of Health Administration from the University of Pittsburgh, in 1990, her Master of Public Policy and Management from Carnegie Mellon University, in 2001 and completed her doctorate in Organizational Behavior from Carnegie Mellon University in 2003. Dr. Ferrante joined the USAF Academy faculty in June 2002 and has taught Organizational Behavior and Human Resource Management, Management Practicum in Nonprofit Consulting, Seminar in Applied Management Principles, Management Perspectives, Power and Influence, Management and Command and several Independent Study courses. She is the recipient of numerous awards for her teaching, research and service efforts.
Prior to coming to the U.S. Air Force Academy, Dr. Ferrante worked as a Management Consultant for an international accounting firm, the Assistant Director of Finance at a hospital, and as a Financial Analyst for a health maintenance organization – all in Pittsburgh, Pennsylvania. She also operated her own consulting practice and is a CPA.
Dr. Ferrante is a member of the Academy of Management, the Southern Management Association, and the Management & Organizational Behavior Teaching Society.
Education
Ph.D., Organizational Behavior, Carnegie Mellon University, Pittsburgh, Pennsylvania (2003)
Master of Public Policy and Management, Carnegie Mellon University, Pittsburgh, Pennsylvania (2001)
Master of Business Administration, University of Pittsburgh, Pittsburgh, Pennsylvania (1990)
Master of Health Administration, University of Pittsburgh, Pittsburgh, Pennsylvania (1990)
Bachelor of Science, Biology (Minor: Mathematics and Education), Bucknell University, Lewisburg, Pennsylvania (1988)
Professional Experience
Professor, Department of Management (2009–Present)
Associate Professor, Department of Management (2005–2009)
Assistant Professor, Department of Management (2002–2005)
Honors & Awards
Outstanding Service to the Management Education and Development Division as Mentoring Program Coordinator, 2023 Annual Meeting of the Academy of Management, Boston, Massachusetts
Outstanding Reviewer for the Management Education and Development Division, 2023 Annual Meeting of the Academy of Management, Boston, Massachusetts
Outstanding Service to the Management Education and Development Division as Mentoring Program Coordinator, 2022 Annual Meeting of the Academy of Management, Seattle, Washington
Outstanding Reviewer for the Management Education and Development Division, 2021 Annual Meeting of the Academy of Management, Virtual
Best Reviewer Award for the Health Care Management, Hospitality Management, and Public Administration Track, 2018 Annual Meeting of the Southern Management Association, Lexington, Kentucky
Outstanding Reviewer for the Public and Nonprofit Division, 2018 Annual Meeting of the Academy of Management, Chicago, Illinois
Outstanding Reviewer for the Public and Nonprofit Division, 2015 Annual Meeting of the Academy of Management, Vancouver, British Columbia, Canada
Outstanding Reviewer for the Public and Nonprofit Division, 2014 Annual Meeting of the Academy of Management, Philadelphia, Pennsylvania
Rita A. Jordan Award for Intellectual Contribution, 2012, United States Air Force Academy, Colorado
Organizational Behavior Teaching Society Honor Roll Award, 2012 Annual Meeting of the Organizational Behavior Teaching Society, St. Catharines, Ontario Canada
F. Theodore Helmer Outstanding Instructor Award (Core), 2011, United States Air Force Academy, Colorado
Most Innovative Session Award, 2009 Annual Meeting of the Southern Management Association, Asheville, North Carolina
McDermott Award for Excellence in Social Sciences and Humanities Research, 2009 United States Air Force Academy, Colorado
Outstanding Academy Educator Award, 2006 Department of Management, United States Air Force Academy, Colorado
Organizational Behavior Teaching Society Honor Roll Award, 2006 Annual Meeting of the Organizational Behavior Teaching Society, Rochester, New York
Carl A. Janssen Award, Department of Management, 2004 United States Air Force Academy, Colorado
James R. Woody Outstanding Instructor Award (Upper Level), 2003 United States Air Force Academy, Colorado
Research and Scholarly Interests
Organizational behavior
Human resource management
Service-learning
Experiential learning
Curriculum development
Curriculum management
Coaching and mentoring
Publications
DeMarr, B. J., & Ferrante, C. J. (2023). HR Exercise: Recommending an Employee Benefits Plan. In Proceedings of the Management and Organizational Behavior Teaching Conference. Jacksonville, FL.
Ferrante, C. J., DePorres, D., & Bellairs, T. (2022). Differences Matter! A Diversity & Inclusion Exercise. In Proceedings of the Management and Organizational Behavior Teaching Conference. Pomona, CA.
Ferrante, C. J., & DeMarr, B. J. (2022). Post-Pandemic Resiliency: We Get Knocked Down, But We Get Up Again! In Proceedings of the Management and Organizational Behavior Teaching Conference. Pomona, CA.
Ferrante, C. J., & DeMarr, B. J. (2021). Show Them the Money! A Compensation & Benefits Exercise. In Proceedings of the Management and Organizational Behavior Teaching Conference. Virtual.
Harris, J. S., & Ferrante, C. (2020). Blocked Entry and Demand Shocks in Age-Group and Collegiate Swimming. In J. S. Harris (Ed.), The Economics of Aquatic Sports. Springer Nature Switzerland AG.
Davis, K., DePorres, D., Esquivel, S., Ferrante, C., Heyler, S., Levy, D., Packard, G., Tucker, E., & Blair, E. (2019). Thriving at the U.S. Air Force Academy. Journal of Character & Leadership Development, Summer, 79-95.
DePorres, D., Tucker, E., Levy, D., Ferrante, C., Davis, K, & Esquivel, S. (2018). Emvoicement: Establishing a Baseline for Organizational Change. OD Practitioner, 50(4), 62-64.
DePorres, D., Ferrante, C., Levy, D., Preston, J., & Tucker, E. (2018). Raising the BAR: A Call to Action. Organization Development Journal, 36(3), 45-53.
DePorres, D., Ferrante, C., Levy, D., Orlowsky, M, Tucker, E., & Wilson, J. (2018). The BAR Manifesto. OD Practitioner, 50(3), 40-46.
Green, S.G., Ferrante, C.J., & Heppard, K.A. (2016). Using Open-Book Exams To Enhance Student Learning, Performance, And Motivation. The Journal of Effective Teaching, 16(1), 19-35.
Cycyota, C.S., Ferrante, C.J., & Schroeder, J.M. (2016). Corporate Social Responsibility And Employee Volunteerism: What Do The ‘Best’ Companies Do? Business Horizons, (59), 321-329.
Knapp, K. J., & Ferrante, C. J. (2014). Information Security Program Effectiveness in Organizations: The Moderating Role of Task Interdependence. Journal of Organizational and End User Computing, 26(1), 27-46.
Ferrante, C. J., Heflin, P.E., and Levy, D.A. (2013). Giving Voice to Values and Ethics Across the Management Curriculum at the U.S. Air Force Academy. In M. Gentile (Ed.), Educating for Values-Driven Leadership Across the Curriculum: Giving Voice To Values. Business Expert Press. New York, New York, 183-194.
Knapp, K. J., & Ferrante, C. J. (2012). Policy Awareness, Enforcement and Maintenance: Critical to Information Security Effectiveness in Organizations. Journal of Management Policy and Practice, 13(5), 66-80.
Knapp, K. J., & Ferrante, C. J. (2011). Information Security Policy Awareness, Enforcement and Maintenance: Precursors to General Security Effectiveness in Organizations. In Proceedings of the Southern Management Association. Savannah, GA.
Murnieks, C. Y., Allen, S. T., & Ferrante, C. J. (2011). Combating the effects of turnover: Military lessons learned from project teams rebuilding Iraq. Business Horizons. (DOI: 10.1016/j.bushor.2011.05.003); Best Paper Award for 2011, Honorable Mention.
Cycyota, C. S., Ferrante, C. J., Green, S. G., Heppard, K. A., & Karolick, D. M. (2011). Leaders of Character: The USAFA Approach to Ethics Education and Leadership Development. Journal of Academic Ethics. (DOI: 10.1007/s10805-011-9138-z)
Murnieks, C. Y., Allen, S. T., & Ferrante, C. J. (2011). Turning around the effects of turnover: Military lessons learned from OIF. In Leslie A. Toombs (Ed.), Proceedings of the Seventy-first Annual Meeting of the Academy of Management (CD), ISSN 1543-8643.
Ferrante, C. J., Green, S. G., & Heppard, K. A. (2011). Open-Book Testing as Preparation for Open-Book Life: Opening New Possibilities for Improving Students’ Confidence, Performance and Satisfaction. In Proceedings of the Organizational Behavior Teaching Conference. Milwaukee, Wisconsin.
Ferrante, C. J. (2009). The Peer Adventure: An Exercise in Confirming or Refuting Perceptions of Self and Others. In Proceedings of the Organizational Behavior Teaching Conference. Charleston, South Carolina.
Ferrante, C. J. (2008). Book Review. Human Resource Management, 47(3), 659-661.
Welbourne, T. M. & Ferrante, C. J. (2008). To Monitor or Not To Monitor: A Study of Individual Outcomes From Monitoring One’s Peers Under Gainsharing and Merit Pay. Group and Organization Management, 33(2), 139-162.
Ferrante, C. J. & Maue, B. E. A. (2007). Antecedents to and Outcomes of Trust: The Importance of Workers’ Perceptions. In Proceedings of the Southern Management Association. Nashville, Tennessee.
Welbourne, T. M., Cycyota, C. S. & Ferrante, C. J. (2007). Wall Street Reaction to Women in IPOs: An Examination of Gender Diversity in Top Management Teams. Group and Organization Management, 32(5), 524-547.
Cycyota, C. S. & Ferrante, C. J. (2007). Guest Editor’s Note: Human Resources and Leadership Lessons from the Military. Human Resource Management, 46(1), 1-4.
Boswell, W., Cycyota, C. S. & Ferrante, C. J. (2007). Book Review Editor’s Note. Human Resource Management, 46(1), 169-170.
Weeks, M. R. & Ferrante, C. J. (2007). Outsourcing, Innovation, and HRM Practices in the Firm. In Proceedings of the Western Academy of Management Annual Meeting. Missoula, Montana.
Ferrante, C. J., Green, S. & Payne, B. (2006). Transparency of Financial Information to Improve Ethical Climate: Truth is the Language of Business. In Proceedings of the International Academy of Business and Economics – 2006 Annual Conference, Las Vegas, 2(1), 159-163.
Ferrante, C. J., Green, S. G. & Forster, W. R. (2006). Getting More out of Team Projects: Incentivizing Leadership to Enhance Performance. Journal of Management Education, 30(6), 788-797.
Ferrante, C. J. (2006). Innovative Sharing: Shared Accounting Information as a Facilitator of Trust and Performance. Journal of Engineering and Technology Management, 23(1-2), 54-63.
Ferrante, C. J. & Cycyota, C. S. (2005). Dealing with Personalities to Get Ahead. International Human Resource Information Management, April/May.
Ferrante, C. J. (2004). The Necessity of Sharing: The Impact of Shared Financial Information on Worker Values. In Proceedings of the Ninth Bi-Annual Conference of the International Society for the Study of Work and Organizational Values. New Orleans.
Ferrante, C. J. & Rousseau, D. M. (2001). Bringing Open-Book Management into the Academic Line of Sight: Sharing the Firm’s Financial Information with Workers. In C.L. Cooper and D.M. Rousseau (Eds.), Trends in Organizational Behavior, 8, 97-116.