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E-Coaching:
Effective Strategies for Applying Technology in Managing and Supporting Leadership Coaching

Description:

Organizations report significant benefits from coaching, including improvements in productivity, increased customer service, decrease in customer complaints, greater retention of leaders, increased profitability, and lower costs (Fisher, 2001, Peterson, 2002). Individuals who have participated in coaching programs report improvements in working relationships with immediate supervisors, peers, direct reports, and clients, as well as with teamwork, job satisfaction, conflict reduction, and organizational commitment (Fisher, 2001, Peterson, 2002).

However these benefits are not without a price, one-on-one face-to-face leadership coaching requires a significant investment in time, money, and energy. As a result, there is a tremendous need to investigate alternative means of effectively and efficiently support the growing number of individuals interested in leadership development through coaching. Exploiting current technology as well as integrating emerging technologies that support interactive on-line communication may be a promising means of managing and supporting leadership coaching.

Methodology:

The research design required to identify, design, and validate e-coaching practices is both integrated and dynamic. The strategy for Automated Matching and On-Line Coaching will be discussed separately and will overview the subjects, materials, design procedures, and analysis plan when applicable.

Research Objectives:

(1) Automated Matching

(i) Identify and validate criteria to effectively match coaches and clients

(ii) Design and develop an automated tool to match clients with coaches

(iii) Evaluate the effectiveness of automated matching tool

(2) On-line Coaching

(a) Identify and validate best practices for e-coaching

(i) Design and develop computer-mediated-communication (CMC) and other technology-supported tools for e-coaching

(ii) Evaluate the effectiveness of CMC and other technology-supported tools for e-coaching

(iii) Develop and evaluate e-coaching training program for leadership coaches

Timeline:

Automated Matching
Literature Review Identify & collect references Summarize relevant characteristics	31 Dec 06
CCL Archival Data Organize CCL Data Develop coding scheme Code data Analyze data	28 Feb 07
CCL Practices Develop interview protocol Conduct interview Develop outcome items Collect outcome data Analyze data	31 May 07
USAFA Study Merge data Analyze data	31 Aug 06
Automated Matching Tool Contact potential technologies Develop. Test, & Revise algorithm Employ automatching tool Evaluate automatching tool	31 Aug 08 Jun 07 Jun 07 Sep 07 Aug 08

On-Line Coaching
Literature Review Identify & collect references Summarize best practices	31 July 07
CCL Archival Data Organize CCL Data Develop coding scheme Code data Analyze data	31 Oct 07
USAFA Study Develop protocol Develop training programs Develop scenario Develop pre, post- measures Develop front page Obtain IRB approval Recruit subjects Run study Analyze Data	31 July 08    Nov 08    Nov 08    Nov 08    Dec 08    Dec 08    Dec 08    Jan 08    Spring    July 08
Presentations/Papers
14	31 Mar 09
14	31 Mar 09

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